Help & FAQs
Logging in to see Tweets
Twitter may now ask you to log in to see some Tweets within zeebox. You should only need to do this once – after that, you'll have full access to all Tweets.
Can I watch TV on zeebox?
No – zeebox doesn't replace your television, it enhances it.
zeebox is your TV sidekick – an interactive second screen that makes TV more social, clever, and fun.
Use zeebox to…
There's no 'box' or other special hardware needed to enjoy zeebox – just go to zeebox.com/tv, or get the free zeebox app, and start enjoying zeebox right now.
Problems logging in on your iPhone, iPad or Android device?
Make sure your Facebook app is up to date and that your device's Facebook or Twitter account settings are correct. We've described this process in more detail here: Help – Logging In.
zeebox is available in the US, UK and Australia
Why sign up to create an account on zeebox?
Lots of reasons! But mainly because then you’ll be able to...
I can’t remember my password – what now?
Click "forgotten password" on the sign-in screen, you'll get an email through with instructions on resetting your password.
How do I change my password?
Just follow the forgotten password process to reset it (see above).
How do I update my account details?
You can go to your profile on zeebox to edit your email address and details.
How do I delete my account?
Under your profile settings you’ll find the option to delete your account. Please note that your account will only be deleted when you click the 'delete account' confirmation link we send you by email.
Where's my account verification / password reset / delete confirmation email?
If you can't see the email in your inbox, check your spam or junk mail box.
I have a problem accessing my account – what do I do?
First up, try resetting your password. If you’re still unable to gain access, get in touch with us here: http://zeebox.uservoice.com/
I've logged in to zeebox with my Facebook profile - can I now log in with my email address?
Yes! You can create an account using the email address registered to your Facebook profile. If you've logged in just with Facebook you won't have a zeebox account password yet; to get one for your zeebox account, log out of zeebox and follow the 'forgotten password' process using the email address registered to your Facebook profile.
How can I link my Facebook and Twitter accounts when they're connected to two separate zeebox profiles?
zeebox profiles are created when you log in with one of your social networks (Twitter or Facebook). It is possible to connect both social networks to your zeebox profile if you are logged into one already, then connect to the other at the same time.
However, if you have signed into zeebox at different times with just one or the other social account alone, it's possible your Twitter and Facebook accounts were not connected to the same zeebox account, but created two separate accounts.
This means that if you try to log in with both your Twitter and Facebook accounts that the same time, you will see an error message telling you that you have duplicate accounts on zeebox.
If you see this message, please contact us at firstname.lastname@example.org. We will then be able to resolve this issue for your account.
Listening to identify TV shows
What is zeebox listening?Your zeebox iOS or Android app can "listen" to identify the show that's playing on your TV. It's a quick way to get you to the show page related to the TV show you're watching without you needing to search for the name of the show or browse through the TV guide. This works for shows that are on air right now or that aired on TV in the last 7 days.
Why is it useful?
Once zeebox identifies what you’re watching, it will take you to the show page where zeetags, interactions and tweets that were visible when the show first aired live are played back in sync with the show on your TV. So, even if you’re watching catch-up or a rerun, you can still get the full zeebox experience.
Does it work on all channels?
This feature works with 90% of channels on US TV.
Sharing & Privacy
Can I turn off sharing my TV viewing?
Sure – just go to the Settings menu and select Privacy Settings. You can set them to 'Nobody' to turn off sharing completely.
Or you can choose that only your Facebook friends and people you follow on Twitter can see what you're viewing.
You'll still be able to see what your friends are watching (unless they've gone private too).
Can I turn off chat?
Yes – if you don't want friends to start a chat with you, simply go to the Settings menu and select Privacy Settings. You can then adjust who can start a chat with you. If you select 'Nobody', no-one will be able to start a chat with you.
Can I turn off sharing to Facebook?
Of course. If you don't wish to post what you've viewed onto your Facebook timeline, go to zeebox's Settings menu, select Privacy Settings and turn off 'Share viewing on Facebook'.
Can I use zeebox without logging in or creating an account?
Sure – you can happily use zeebox without any need to log in.
You won't be able to connect with friends, but you'll still get great second-by-second information around what's playing on TV right now.
If you want to post any Tweets from zeebox yourself, you'll need to log in to Twitter. Twitter may also ask you to log in to view some Tweets within zeebox. You should only need to do this once – after that, you'll have full access to all Tweets.
How do I disconnect from Facebook or Twitter?
Your zeebox user can be linked to one Facebook account and one Twitter account. You can't use the same Facebook or Twitter account for multiple zeebox users.
If you want to connect a Facebook or Twitter account to a new zeebox user, you must first disconnect it from any other zeebox user it is already connected to.
To disconnect a Facebook or Twitter account:
Tips & Tricks
Using zeebox as a remote control for your XFINITY set-top box
You can use zeebox to change channels on your XFINITY set-top box. Neat! You'll find everything you need to get started here.
Tip: If you want to change TV channels without jumping to the program page in zeebox, just click on the channel logo at the left of the zeebox program guide screen.
Buzz and Audience
We give each show a Buzz score by figuring out – minute by minute – how many Tweets are being sent about that show across the whole of Twitter. The more people are talking about the show right now, the higher the score.
For Audience numbers, we look at how many people are watching each show with zeebox. The most-watched show is given a score of 100 – everything else gets a score in proportion to that top show. Again, we update this number every 60 seconds, so you can watch those numbers rise and fall live as zeeboxers switch channels!
Access Microphone – iPhone/iPad
zeebox needs to use the microphone to recognise the TV show that you are watching. We won't store your audio anywhere.
To do this:
If you enable push notifications during the set-up process, we'll be able to keep you in touch with what's happening in zeebox, even when you're no longer in the app.
For instance, you'll be able to book a show that's coming up, and receive a handy reminder two minutes before it's due to start. Very useful!
Switching in and out of zeebox
When you close zeebox it remains running in the background for a short while.
After about a minute, zeebox will update your status to 'Offline' so your friends will know that you may not be available for chat any more. Just return to the app to come online again.
Don't forget the handy four-finger swipe gesture on the iPad, which is really fast way to switch between your zeebox chats and your other apps.
Starwatch is a new feature from zeebox that brings TV's famous faces to your living room.
From Kim Kardashian to Kobe Bryant, from Ryan Seacrest to Rihanna – anyone who's anyone will appear on your zeebox TV Guide against the shows they're tweeting about.
Any time a star tweets about a show, you'll see their face highlighted with a gold border on both the main TV Guide, and the page for that individual show.
Click on any star's face to see what they had to say, then hit 'Watch with...' to join them on that show and read all their latest Tweets.
Are you a celebrity, or someone who reviews, writes, or Tweets about TV shows? Or perhaps you've spotted yourself on Starwatch already? Check out Starwatch for Stars to learn more about the TV tastemakers of the future.
If you're not interested in seeing every channel in your TV Guide page, you can edit the channels that appear using our 'Manage Channels' feature.
To do this, go to the Settings menu and select 'Manage Channels'. You can then un-tick any channels that you don't want to appear. You can even re-order the channels by pressing and holding the icon to the right of each channel.
This works in the Android, iPad and iPhone versions of zeebox.
zeebox gets better and better
Over the coming months we plan to add a whole stack of features – including the ability to control your cable box using zeebox.
This is the beginning of the journey, not the destination – so stay tuned! We'll have updated versions of zeebox available every few weeks, with bug fixes and new features.
We love hearing your ideas for how zeebox can be improved! To give feedback or suggest an improvement, please visit our feedback forum.
Talk to zeebox!
If you have a suggestion for zeebox or a problem you need help with, we'd love to hear from you. You can see what other zeebox users are telling us in our feedback forum.
You can also apply to join our user testing panel so you can give your feedback as new zeebox features are being developed - just email us at email@example.com to find out more.
When will zeebox support other TV service providers or channels?
There are many thousands of national, subscriber and local TV channels in the US. It's a complex task to provide the rich metadata and related information which bring you a great zeebox TV experience, so we got started with the 120 most popular channels.
We'll look to add additional providers and channels based on your feedback – so if there are any particular channels we're missing, please let us know.
When will zeebox support recorded shows, or video-on-demand websites?
Right now zeebox is focused on live broadcast television – it seemed the perfect place for us to start, since live TV's the natural home of the social viewing experience. We'd love you to tell us your ideas for how zeebox could work with on-demand TV.
What device do I need to run zeebox?
You can run zeebox on any computer or tablet that has an Internet browser – just head over to zeebox.com/tv. There's nothing to install, and it's totally free!
zeebox will work on your Mac, PC, laptop, or tablet so long as you use one of these browsers…
To run zeebox on your iPad, iPhone or iPod Touch you'll need iOS4.3 or later.
Our Android app supports version 2.2 (Froyo) and above. It's available on a huge range of phones, plus the Samsung Galaxy Note and the Google Nexus 7 tablet.
zeebox behind the scenes
Tell me more about zeebox the company
zeebox is a complex product because it spans multiple disciplines – broadcast TV ingest, natural language processing, video and audio fingerprinting, social, product and user experience design, TV schedules and metadata, huge traffic spikes, real-time presence and chat service, and more.
Fortunately we have a great team, including many of the good people that brought you the BBC iPlayer, plus some excellent folk with a wealth of consumer experience from places like EMI, Time Warner Cable Media and HBO.