I was recently watching the latest episodes of The Mandalorian on Disney Plus on my Sony Bravia 4K OLED TV.
In the middle of an episode of the TV series, the app suddenly lost its audio completely.
I tried playing the same episode again and also checked some other Disney Plus content but couldn’t get any sound at all.
The sound worked perfectly on other streaming apps including Netflix and Amazon Prime Video.
To find a way to fix Disney Plus no sound on Sony TV, I read through the troubleshooting guides on the Sony website.
Additionally, folks on some relevant Reddit discussion threads also highlighted the unavailability of 5.1 surround sound on the Disney Plus app on Sony TV.
I got the Disney Plus sound back on my Sony TV in no time and also found a way to fix 5.1 surround sound or Dolby Atmos not working on the Disney Plus app.
If the Disney Plus app has no sound, perform a Power Reset on your Sony TV. Unplug the power cord from the wall outlet. Press and hold the power button for about 30 seconds. Wait for at least two minutes before plugging the TV back in.
Power Reset Your Sony Android or Google TV
If you’re getting no sound from the Sony TV while streaming movies or TV shows on the Disney Plus app, try performing a power reset on it.
A power reset force restarts your TV after closing all the running apps and background processes.
It also drains any residual power left in the Sony TV before restarting it. This may help solve the sound issues related to the Disney Plus app.
Here’s how to power reset your Sony TV:
- Unplug the Sony TV’s power cord from the wall outlet
- Press and hold the physical power button for about 30 seconds to drain any residual power left in the TV
- Wait for about 2 minutes before plugging the power cord back in
- Turn the TV on and launch the Disney Plus app
- You should be able to get the sound back now
Restart the Disney Plus App On Your Sony TV
One of the most common yet effective ways to fix any in-app issues like no sound while streaming on Disney Plus can be solved by restarting the app.
Simply close the app completely and make sure that it isn’t running in the background.
Try relaunching it and streaming any content to check if the sound comes back on the app.
Sign Out and Sign Back Into Your Disney Plus Account
To fix the sound issues on Disney Plus, you can also try signing out and signing back into your account.
Follow these instructions:
- Launch the Disney Plus app on your Sony TV
- Use the left navigation button on the TV remote to open the Account Menu
- Navigate down to SETTINGS
- Select Log Out and click on OK to confirm
- Close the app and wait for a few seconds before relaunching it
- Click on LOG IN and an 8-digit code will appear on your Sony TV screen
- Visit the Disney Plus website on your laptop or mobile device and log into your account
- Enter the code available on the TV screen to complete the login process
- The audio issue on the Disney Plus app should be fixed
Check If There Is No Sound From Other Apps Or Channels On The Sony TV
To make sure that there’s no issue with the TV’s built-in speakers or sound settings, try using other apps or channels and check if the sound is working perfectly.
You can try streaming any content on the Netflix or YouTube app and verify if there are any sound issues for other apps as well.
Alternatively, you can switch to any channel on the cable box to confirm if the sound issue is limited to the Disney Plus app only.
Make sure that the volume is not muted and try turning up the volume through the remote.
If there’s no sound coming from other apps and channels as well, you may need to check the sound settings of your Sony TV.
The process to navigate to the sound settings screen depends on your TV remote:
- Press the Quick Settings button on your TV remote and select Settings
- Press the Home button on your remote control and select Settings
Select TV Speakers as the audio device based on your TV menu options:
- Go to Display & Sound > Audio Output > Speakers and select TV Speakers
- Go to Sound > Speakers and select TV Speakers
- Go to Settings > Sound (or AV Setup) and select TV Speakers
Try Disconnecting Any External Audio Device Connected To Your Sony TV
You may have an external audio device like Bluetooth headphones, soundbars, or other sound systems connected to your Sony TV.
To ensure that the Disney Plus audio issue isn’t related to the external audio device, try disconnecting it and streaming content on the app.
If the Disney Plus audio is working perfectly on the TV speakers, there may be some compatibility or hardware issues related to your audio device.
You can try reconnecting the device to the Sony TV or getting in touch with the audio device manufacturer for further assistance.
Update the Disney Plus App On Your Sony TV From The Google Play Store
An outdated version of the Disney Plus app installed on your Sony TV can also lead to sound issues, app crashes, or other app-related issues.
You can update the Disney Plus app through the Google Play Store on your Sony TV.
- Press the Home button on your Sony Remote
- Navigate to the Google Play Store icon and launch it
- Tap on the search icon and enter Disney Plus to search for the app
- Navigate and select the app to open it and check if the Update option is available
- Click on it to update the Disney Plus app
- Once the app is updated to the latest version, try using it again to verify if the sound issue is resolved
Perform A Software Update To Fix Disney Plus No Sound Issue On Sony TV
Sony releases regular software updates to address specific issues, add new features and improve the overall performance of Smart TVs.
The latest software update is likely to fix any sound issues related to the Disney Plus app on your Sony TV.
You can manually perform a software update or enable automatic updates based on your preference.
The procedure to manually check for updates varies depending on your Sony TV model.
For KD-32W830K, KD-X75K, and KD-X75H Series:
- Press the Quick Settings (gear icon) button on your Sony TV remote
- Select Settings and go to System or Device Preferences
- Now, go to the About section and select System Update
For other Google or Android TV Models
- On your Sony TV Remote control, press the HELP button or the Input button and select HELP
- Note: If the Help option is not available in the Input selection screen, select Edit (Plus icon) to add Help
- Navigate to Software Update based on your TV menu options
- Go to Status & Diagnostics > System Software Update > Software Update
- Select System Software Update > Software Update or Check for a system software update
Wait for your Sony TV to check for updates. If a new software update is available, your TV will display a Software update is ready message.
Follow the on-screen instructions to perform a software update. Once the update is completed, try using the Disney Plus app to check if the sound issue is resolved.
Fix Disney Plus 5.1 Surround Sound Not Working On Sony TV
Disney Plus offers exclusive content in 5.1 surround sound and Dolby Atmos. You can find the supported audio formats by selecting the title of the TV show or movie and navigating to the details tab.
If you’ve got a 5.1 surround sound system connected to your Sony TV, you may want to watch Disney Plus content in the highest audio format to get the best streaming experience.
However, the 5.1 surround sound or Dolby Atmos option might be unavailable on the Disney Plus app installed on your Sony TV.
Alternatively, even if the option is available, the audio may switch back to only stereo a few seconds after you start playing it.
This issue is related to the Disney Plus app on certain Smart TVs or streaming devices.
The best solution to fix this audio issue is to update the Disney Plus app to the latest version as they might have addressed this issue through a software update.
Another effective solution is to stream the Disney Plus content through a game console such as Xbox Series X if you’ve got it connected to your Sony TV.
Follow these steps to install the Disney Plus app on your Xbox Series X:
- Press the Home button on the controller and navigate to the Microsoft Store
- Go to the Apps section and select Entertainment apps to help narrow down your search
- Find the Disney Plus app icon and select Get to install it on your Xbox
- Start streaming your favorite Disney Plus content with 5.1 surround sound or Dolby Atmos
Get In Touch With Disney Plus or Sony Support For Professional Help
If you’re still facing any type of audio issues on the Disney Plus app on your Sony TV, contact the Disney Plus Support Team regarding the problem.
They may suggest some proven troubleshooting methods based on your problem description.
In case you’re getting no sound from any apps or channels on your Sony TV, get in touch with Sony Support for the best available solution.
You can also opt for a repair service if the Sony Support Team suspects any hardware issue related to the built-in speakers or any other part of your Sony TV.
Get the Best Audio Quality For Disney Plus Content On Your Sony TV
If you’ve got an older Sony LCD or LED TV model coupled with a streaming device, go through the user manual or refer to the official Sony website to get instructions regarding updating the TV software.
Depending on the streaming device you’re using, the process to reinstall the Disney Plus app will also vary.
To avoid any kind of sound issues while streaming Disney Plus content, you can directly cast it from your Android device to the Sony TV.
Most Sony Google and Android TVs have Chromecast built-in that allows you to easily cast content from your Android smartphone to the TV.
Make sure that the Android smartphone and Sony TV are connected to the same WiFi network.
Launch the Disney Plus app on your smartphone and play your favorite content. On the playback screen, tap on the Cast icon located at the top right corner.
From the list of available devices, select your Sony TV to start casting. The selected content will start coming up on the TV screen.
If you’ve recently updated the Disney Plus app on your Sony TV and aren’t able to switch to 5.1 surround sound or Dolby Atmos while playing content, uninstall the latest version of the app on the TV.
Download the older version of the Disney Plus app through a third-party website like Apkpure and use a USB flash drive to install it on your Sony TV.
You may also need to turn off automatic updates on the Google Play Store to avoid going back to the latest version of the Disney Plus app.
Frequently Asked Questions
What are some things I can do to improve the sound quality on my Sony TV when I watch Disney Plus?
There are several ways to improve the sound quality of your Sony TV. Firstly, ensure that your TV is set to the correct audio output device. Use a high-quality audio cable to connect your TV to your soundbar or home theater system. Adjust the audio settings on your TV and your soundbar or home theater system to get the best sound quality. Prefer using a Dolby Atmos or 5.1 surround sound system to enjoy the highest quality sound on exclusive movies or TV shows.
Why can’t I switch to 5.1 surround sound or Dolby Atmos on the Disney Plus app on my Sony TV?
To enjoy 5.1 surround sound or Dolby Atmos on Disney Plus, you need to connect your Sony TV to a Dolby Digital Plus or Dolby Atmos sound system. Note that only select movies and TV shows offer 5.1 surround sound or Dolby Atmos options. The Disney Plus Basic (With Ads) plan does not support the highest audio quality and only allows stereo-only as the audio option. Make sure that your Disney Plus app is up to date to avoid any audio issues.
Why is Disney Plus not working on my Sony TV?
The Disney Plus app may not be working on your Sony TV due to incompatibility issues, outdated app version, outdated TV software, or a minor bug. Make sure that your TV and the Disney Plus app are up to date. Try uninstalling and reinstalling the Disney Plus app on the Sony TV. You can also try power resetting your Sony TV. As a last resort, get in touch with the Disney Plus Support Team for further assistance.
What are some of the best Dolby Atmos or 5.1 surround sound enabled movies on Disney Plus?
Some of the most popular Dolby Atmos or 5.1 surround sound movies or TV shows on Disney Plus include Aladdin, Avengers: Endgame, Ant-Man, Eternals, The Mandalorian, West Side Story, etc. You can check the Details tab for a specific movie or TV show to learn more about the various audio options available. Disney Plus will automatically use the highest audio quality your TV or external audio device can support.