I purchased a Fire TV stick a couple of months ago after a friend recommended it to me and I’ve been using it almost everyday since I got it.
Everything was working absolutely fine till one day my network went down for a couple of hours for maintenance.
Once the network was back, all my devices were able to connect to the internet except my Fire TV stick which kept saying ‘Network Disconnected.’
I tried reconnecting to my Wi-Fi network, but it kept showing me the same error over and over again.
After some research online and talking to Amazon’s customer support, I was able to solve the problem.
If your Fire TV stick says ‘Network Disconnected,’ and you can’t reconnect to your Wi-Fi network, the easiest fix is to reset the Fire TV stick. Hold down the play/pause button and the select button and the device will power off and reset.
Reset Your Fire TV Stick
Resetting your Fire TV stick is a simple way to fix this issue.
The first method is a soft reset. You can do this by unplugging the Fire TV stick and waiting 60 seconds before plugging it back in.
If that didn’t work, you can try hard resetting the device. Hold down the ‘Play/Pause’ button and the ‘Select’ button which is the center of the navigation circle.
After a few seconds you’ll see a message telling you the Fire TV stick is restarting. Once it’s restarted, you should be able to connect to your network.
Check Your Internet Connection
Your internet connection might also be the reason your Fire TV stick isn’t able to connect to if.
Before restarting your router, try forgetting your network and reconnecting to it.
Navigate to ‘Settings’>>’Network’ and look for your Wi-Fi. Click the ‘Menu’ button on your remote denoted by three horizontal lines and select ‘Forget the Network.’
Now search for networks and reconnect to your router by typing in your password.
This should fix the issue but if it still doesn’t allow you to connect to your router, you’ll need to reset your router.
You can do this by turning off your router and unplugging the power cable for 15 to 20 seconds.
Now, reconnect your router and power it back on. Check if you’re able to connect to your router from your Fire TV stick.
Factory Reset Your Firestick TV
As a last resort, you can factory reset your Fire TV stick. It’s important to note that factory resetting your device will delete all your apps and saved data.
This means you’ll have to redownload all your apps and login in to them all over again.
But if none of the other fixes worked, a factory reset will most definitely solve the problem.
To do this, hold down the ‘Back’ button and the right navigation button for about 10 seconds and you’ll be prompted with on-screen instructions on whether you want to perform a factory reset.
Once the factory reset is complete, you can connect to your Wi-Fi network and it should be good to go.
You can also factory reset your device by going to ‘Settings’>>’My Fire TV’>>’Factory Reset’>’Reset To Factory Defaults’ and clicking confirm.
Contact Amazon Support
If you’re still unable to connect to a network, then there might be something else wrong with your device.
It’s better to contact Amazon support in such cases and have them diagnose the issue and provide a solution.
If your device is under warranty they’ll most probably replace the device for you.
Getting The Most Out of Your Fire TV Stick
For a lot of us, the Fire TV stick is our main form of entertainment and when it doesn’t work as expected, it can get frustrating.
But, here’s a few ways you can prevent these issues from cropping up.
Ensure your router isn’t too far away from your Fire TV stick, and also that it’s connected to 5 GHz instead of 2.4 GHz if you have the option.
It’s also important to make sure your Fire TV stick stays updated to the latest version, so turn on automatic updates so you don’t have to check manually every few months.
And finally, ensure your internet plan has enough bandwidth and data caps to stream content without any hitches.
Frequently Asked Questions
How can I reset my unresponsive Fire TV stick?
Hold down the ‘Play/Pause’ button and the ‘Select’ button till your Fire TV stick shows a message that it’s restarting. Once it’s done, your Fire TV stick should be working properly.
Why does the video keep buffering on my Fire TV stick?
According to Amazon, you need at least 5 Mbps of bandwidth to view HD content and over 25 Mbps if you want to watch Ultra HD content. You can perform a network speed test to ensure you have sufficient bandwidth.