I’ve been using my Peloton Bike+ for the last 3 months with the All-Access Membership to get the best out of on-demand classes and keep up with my fitness goals.
After I recently shifted the Bike to a different room and plugged in all the required connections, the Peloton screen wasn’t turning on.
I tried disconnecting and reconnecting the cables connected at the back of the display but nothing showed up on the screen.
To find a solution, I read through the No Power Troubleshooting article on the official Peloton website.
I also tested some troubleshooting methods suggested by other Peloton Bike owners on community forums.
I finally got the Peloton screen working again and also learned about the cable connections that need to be checked if the Bike won’t turn on.
If your Peloton screen won’t turn on, perform a force restart on it. Press and hold the power button at the back of the touchscreen for about 10 seconds.
Restart The Peloton Screen Using The Power Button
Usually, when you turn on the Peloton Bike or Bike+, a Peloton logo appears on the screen after pressing the power button.
However, if the Peloton screen remains black even after you’ve tried to turn it on, you may need to try restarting it using the power button.
- Locate the power button of Peloton Bike or Bike+ on the top center area at the back of the screen
- To restart the Peloton screen, simply press and hold the power button for about 10 seconds
- Check if the Peloton screen turns back on
Check The Cable Connections On The Peloton Screen
The Peloton Bike has multiple cable connections at different locations. If there are any existing loose connections or faulty cables, the Peloton screen won’t turn on.
Inspect all the cables carefully to ensure that no loose connections or faulty cables are preventing the Peloton screen from turning on.
Power Cable & Power Brick
Start with checking the power cable and power brick of the Peloton Bike. Ensure that the power cord is firmly inserted into the wall outlet.
Additionally, verify that the wall outlet used to connect the power cord is working properly. Try using a different device on the same wall outlet.
You can also connect the Peloton power plug to a different wall outlet and check if the screen turns on.
All Peloton Bikes come with a power brick that is attached to the power cord. If the brick is disconnected from the power cord, the Peloton will not receive any power from the wall outlet.
Even a loose or improper connection can also prevent the Peloton screen from turning on.
Inspect the power brick carefully to confirm if it is connected to the cord properly. Try unplugging it and plugging it back into the power cord to rule out any possibility of a loose connection.
Once the cable connection is completed, try turning on the Peloton screen again to check if it turns on now.
Note: You should notice a faint green light on the power brick if it starts receiving power from the power cord.
Back Side Of the Display Screen
There are some cables connecting at the back of the display panel of your Bike or Bike+.
These direct connections are responsible to provide power and enable other functions of the display screen.
Any loose or disconnected cables in this area won’t allow the Peloton screen to turn on.
Here’s the purpose and precise location of each cable at the back of the Peloton display screen:
- Considering that you’re facing the back of the display screen, the audio cable is connected to the left while the power supply cable is connected to the right for Bike models
- For Bike+ models, the audio is connected to the top port, and the USB-C power cable is connected to the middle one
- Inspect each cable and try reconnecting them to their respective ports
- Try turning on the Peloton screen again
Recommended Power Requirements For A Peloton Bike and Bike+
It’s possible that the Peloton screen won’t turn on because it’s not receiving sufficient power from the wall outlet.
The recommended power requirements for a Peloton Bike are:
- Voltage: 100 volts to 240 volts
- Frequency: 50Hz to 60Hz
- Current: 3.25 Amp (Maximum)
As all US households receive a standard voltage of 110-120 V with a frequency of 60Hz, it is ideal for the Peloton screen to work properly.
However, voltage fluctuations can occur due to bad weather conditions, loose connections, overloaded networks, inadequate load sharing, etc.
This can be one of the possible reasons why your Peloton screen won’t turn on. Try using other electrical appliances and check if they’re working properly.
You may need to get in touch with an electrician in case of voltage fluctuations or power supply issues.
Connect the Power Adapter Cable Directly To The Peloton Screen
If the Peloton screen still won’t turn on, test the touchscreen power by connecting the power adapter cable directly to the back of the screen.
For Peloton Bike Models
- Unplug the power cable connected at the base of your Peloton bike
- Unplug both monitor cables (audio and power cable) connected at the back of the touchscreen
- Now, take the power cable that was connected at the base of the Bike and connect it to the power jack of the touchscreen
- Power on the touchscreen and check if it displays something
- If the screen turns on, unplug all the connections and connect them back to their default positions
- Try turning on the Peloton screen again
For Peloton Bike+ Models
- Unplug the power cable connected at the base of your Peloton Bike+
- Carefully rotate the touchscreen and unplug the power cable connected to the middle port
- Use the power adapter cable from the base of the Bike and connect it directly to the power port (middle port) of the touchscreen
- Power on the touchscreen and check if it displays something (it may show an error code X0101 which is expected)
- If the screen turns on, unplug all the cables and put them back in their original configuration
- Try turning on the screen again and check if it starts working normally
If the Peloton screen turns on when connected to the power cable at the base of the stand but won’t turn on through its original power adapter cable, then the cable is faulty.
In that case, you may need to replace it with a new power adapter cable to get the Peloton screen working again.
Get In Touch With Peloton Support For Professional Assistance
If your Peloton screen won’t turn on even after following the above troubleshooting methods, the best option is to contact Peloton Member Support.
Explain your problem in detail to the Support Team to get the best available solution.
You can also share if the touchscreen was working or not after connecting the power adapter cable directly at the back of the screen.
Based on your problem description, if the Support Team suspects it to be a hardware issue, you can claim the warranty of your Bike or Bike+ for repair or replacement of the parts.
Get Back To Your Workout While Watching The Peloton Screen
If your Peloton Bike or Bike+ won’t turn on along with the screen, inspect all other cables for loose connections or faulty cables.
Start with the power adapter that connects the power supply cord to the base of the bike.
Unplug the power adapter from the back of the bike and plug it back in firmly. If you’ve got the Bike+, its power adapter has a white light that glows if it’s connected properly.
The power connection under the resistance mechanism is the most difficult to inspect and reconnect. Prefer using a flashlight to check if it is securely plugged in.
The Peloton Bike has two connections under the resistance mechanism located on the left side while the Bike+ has a USB-C connection on the right-hand side.
There’s an extra connection in Bike+ models that you need to inspect. This is located above the brake shroud on the outside front of the bike.
There are two ports available at the location. Make sure that the UBC-C cord is firmly connected to the top port.
Frequently Asked Questions
How to fix the Peloton Bike+ flashing white screen?
If your Peloton Bike+ has a flashing white screen, try factory resetting it. Press and hold the power button till the touchscreen turns off. Now press and hold the Power button followed by the Volume Up button till the System Recovery menu shows up. Now use the Volume up and Down buttons to navigate and select the “Factory Reset” option. Once the factory reset is complete, the flashing white screen issue should be resolved.
How can I adjust or rotate the Peloton Bike+ touchscreen?
The Peloton Bike+ has a rotating touchscreen with 360° rotation that allows you to switch from cycling to yoga, strength, or other exercises. To adjust the touchscreen angle, hold the top and bottom of the touchscreen and gently tilt it in the forward or backward position. Adjust it till you find the best viewing angle. To rotate the touchscreen, ensure that it is set at a vertical angle. Now slowly rotate it to the left or right based on your requirements.
How to power cycle a Peloton Bike or Bike+?
A power cycle allows the Peloton Bike to reboot safely closing all the running processes on the display or bike engine. To power cycle your Peloton Bike or Bike+, unplug the power cable connected at the base of the bike or the power adapter from the wall outlet. Meanwhile, press and hold the power button located at the back of the touchscreen for about 10 seconds. Wait for at least 30 seconds before plugging the power cable back in. Try turning on the Peloton Bike again.
What should I do if my Peloton bike’s power cord is damaged?
If your Peloton bike’s power cord is damaged, stop using the bike immediately and contact Peloton support for a replacement. Using a damaged power cord can be dangerous and can cause further damage to the bike. Additionally, it can lead to distorted images on the screen or prevent it from turning on.