I own a smart TV from Samsung, and I usually stream most of my content directly on my TV.
So it was a little annoying when sometime last week, my TV refused to connect to Wi-Fi.
I tried reconnecting the TV to the Wi-Fi network and tried restarting the router, but it was hopeless.
Eventually, after a few phone calls with the authorized service center and reading through a few forums, I tried the fixes mentioned and it worked.
Once I knew what to fix, it barely took me 15 minutes to get it sorted out.
So, here’s how you can get back to watching your favorite TV shows without interruption.
If your Samsung TV isn’t connecting to Wi-Fi, you’ll need to restart your modem to clear unwanted cache and make sure there aren’t too many devices connected to your router.
Why Isn’t My Samsung TV Connecting To Wi-Fi?
If your Samsung TV isn’t connecting to Wi-Fi, it’s probably for a few reasons.
These can include cache buildup in your router, an excessive number of devices connected to your Wi-Fi, and not having the latest updates for your TV and the apps that you’ve installed.
There are a few workarounds for the issue, and I’ve listed them in order, so your TV should be connected to Wi-Fi by the end of the article.
1. Update the Firmware of Your TV
The first thing to do is to make sure your Samsung TV is running on the latest firmware.
You can either install it directly from the internet or you can opt to install it via USB.
To download and install via USB, follow these steps:
- Visit the Samsung download center and select your TV model.
- Find the latest firmware and download it on the USB drive and unzip it.
- Now, Insert the USB in your Samsung TV USB port and Turn ON your Samsung TV.
- On Home, go to Settings in the Menu and select Support. Now, select Software Update > Update.
- You will see a popup for confirmation.
- Confirm and then select the ‘Via USB’ option, and wait until it finishes the installation.
- Your Samsung TV will automatically restart after the setup is finished.
To install via the internet, select ‘Via Internet’ instead of ‘Via USB’ when prompted.
2. Restart your Samsung TV and Reset your Modem
If your TV’s already running the latest firmware, you might need to try one of the following fixes.
Start by restarting your TV and your modem.
Turn off your TV and disconnect the power cable.
Don’t reconnect the power cable for 30 seconds.
Similarly, turn off your modem and unplug the power cable for 30 seconds.
Now reconnect both devices and check if your TV is connecting to Wi-Fi. If not, try the next step.
3. Decrease the Number of Connected Devices to Wi-Fi
If you have a lot of family members or share an apartment, you might have a lot of devices connected simultaneously to your network.
You can ask people to disconnect any devices that aren’t currently being used, failing which you can access your router settings and kick devices from the network.
Another solution albeit a little pricey is to invest in a mesh network.
This will allow you to relay your network across multiple access points.
This can help mitigate congestion with many devices trying to connect through a single access point.
4. Change DNS Number and IP Settings
If it’s the first time you’re trying to connect your Samsung TV to Wi-Fi and it doesn’t work, try changing your DNS settings.
This will allow you to bypass some restrictions that your ISP might have in place.
To do so, go to the settings, tap on General, and select Network.
- Open the Network Status, and select the Samsung Smart TV Network Status.
- Now select IP settings and change the setting to – Get Automatically.
- Further, scroll down and Tap on DNS settings and change the setting to – Get Automatically., if it is showing manual, and Vice versa. The DNS server option will get activated. Now enter 126.96.36.199. And set it accordingly, save it, and restart your Samsung TV.
5. Change Samsung TV Settings
If the issue is still not fixed, you need to change some settings on your Samsung TV.
So go to Settings, tap on General, and open Network > Expert Settings.
Toggle off the option ‘Power On’ with Mobile. Save and exit the window.
Now go to Settings and tap on General and then System Manager.
Select Usage mode under it and change it to Home Mode. If it asks for a PIN, then fill in 0000.
Now, Turn off AnyNet+ from the External device manager, under the General Settings, in Settings.
AnyNet+ is a feature for HDMI, which allows Samsung users to control and change the settings of devices from a single remote control, provided that these devices are connected to HDMI.
6. Factory Reset TV
If nothing works, then factory reset is one of the last options.
It will clear your saved data and settings and restore the original version with the default settings.
- So to factory reset your TV, go to Settings, select general and tap on the reset option.
- A pop-up button or window will appear for confirmation. Confirm it by entering the PIN – 0000.
- Then you have to change and set the complete TV preferences and install the needed apps again. After doing so, add and connect your Wi-fi again and customize Your TV settings.
Preventing Connection Issues In The Future
While most devices can have inherent issues such as this, an easy way to prevent it is to ensure your device and apps are set to auto-update.
You can also restart your router once a month to clear any cache buildup.
Additionally, monitor the number of devices that are connected to your router.
If none of these fixes worked, then you might have an issue with the Wi-Fi chip on the motherboard which requires professional help.
This one time, my Samsung smart TV kept losing internet connection even after getting it to connect to Wifi. Luckily, it was easy to fix.
In such cases, you can contact a Samsung authorized dealer, or retail store, as well as get in touch online through Samsung support.
If it’s under warranty, chances are they’ll replace it. If it’s not, they’ll still be able to fix it.
Frequently Asked Questions
Why my Samsung TV keeps losing Connection?
Samsung TV keeps losing the Wi-Fi or internet connection because of 2 reasons.
The router and TV are not in the compatible range.
So, move them closer to each other in the range of 1.5 to 2 meters.
There are so many devices connected to your Modem, which weakens the signal for a particular device.
So, disconnect a few of your devices connected to your Wi-Fi modem to fix the issue.
Why does my Samsung TV keeps restarting every few seconds?
Samsung TV keeps restarting every few seconds because of power issues.
Check the power cables connected to your TV to ensure the connectivity of full power circulation.