TCL Roku TV Overheating Message: One Fix That Worked For Me

TCL Roku TV Overheating Message: One Fix That Worked For Me

I’ve been using the Xbox One on my TCL Roku TV for over two years. About a week ago, I upgraded to Xbox Series X and was playing Gotham Knights on it for about 30 minutes. 

“Your device is overheating. For help visit:”.  

I was caught off guard by the warning as I had never come across an overheating message even while enjoying extended hours of gaming on my Roku TV before. I checked my console but it didn’t feel that hot. Just to be sure, I also ran my fingers on the back of the TV to check if it was overheating. 

Feeling frustrated by the sudden interruption to my gaming session, I performed a quick Google search and browsed through the first few websites to find a solution. Almost all relevant solution articles and discussion threads suspected a hardware issue and suggested getting in touch with TCL support. I decided to dig deeper and spent another hour on research. 

I finally got rid of the overheating message on my TCL Roku TV without any hardware replacement and also found a way to fix the overheating issue occurring on a specific channel. Here’s how: 

To fix the TCL Roku TV overheating message, carefully unplug its power cord from the wall outlet and allow it to cool down for 15-20 minutes. 

Allow Your TCL Roku TV To Cool Down 

If your Roku TV shows an overheating message on the screen, the first thing that you need to do is carefully unplug your TV from the wall outlet. Wait for at least 15-20 minutes to allow your TV to cool down. Ensure that the TV is placed in a place of proper ventilation or use a table fan. 

In case your TV has been running constantly for a long period of time, allowing it to cool down may help remove the overheating message and solve your issue. Additionally, this method also eliminates the risk of hardware damage to the TV due to overheating. 

Once the TV has cooled down and returned to room temperature, you can try turning it on and check if the error message is gone. If it returns after the TV is on for some time, move on to the next step. 

Restart Your TCL Roku TV 

An effective way to cool down your Roku TV is to perform a system restart on it. Once your TV reboots, you can carefully check the back of the TV if it has started to cool down. 

Here’s how to perform a System Restart on your Roku TV:

  • Press the Home button on your Roku remote
  • Go to Settings and select System
  • Once on the System Restart option menu, click Restart 
  • A restart icon should appear on the screen and the TV should start rebooting 
  • Once the TV has restarted, check if the overheating message disappeared and the TV temperature fell down

Ensure Sufficient Ventilation 

Make sure that your TV isn’t installed in a place exposed to direct sunlight. Additionally, check the back of the TV to verify that no vents are blocked. Moreover, make sure that no other electrical appliance or any device generating heat is placed under or behind the TV. 

If your TV is exposed to direct sunlight or installed at a place where there’s no proper ventilation available, consider installing it in a cooler location. This is most likely to help resolve the overheating message on your TCL Roku TV. 

Overheating Message While Using A Specific Channel on Roku TV

Verify if the overheating message on your TCL Roku TV appears only when you use a specific channel or stream any content on channels such as HBO Max, Apple TV, etc. In that case, prefer reinstalling the app on your TV. 

The reinstallation of an app/channel is divided into 3 parts: Remove the channel, restart TCL Roku TV, and reinstall the channel. 

Remove the Channel 

  • From the channel list on the Roku Home screen, highlight the channel/app tile by navigating to the app icon you want to uninstall
  • Once the app is highlighted, press the options * button on your Roku remote 
  • From the options menu, select the Remove option and confirm to start uninstalling 

Restart the TCL Roku TV 

  • Now that the channel is removed, proceed to restart the TV 
  • Go to your Roku TV Settings and select System
  • Navigate to the Power option and select System Restart 
  • Finally, click on the Restart option to start restarting 

Note: As an alternative way to force restart your TCL Roku TV, you can also use a secret Roku remote code. Press Home 5 times, Up button 1 time, Rewind 2 times, and Fast Forward 2 times. Your Roku TV should perform a system restart if you’ve entered the remote code correctly. 

Reinstall the Channel

  • Once your TV restarts, press the Home button on your Roku Remote if the TV is not already on the home screen 
  • Scroll down and select Store 
  • Now, select Channels and search for the channel you just removed 
  • Once the app icon or channel tile is highlighted, press the OK button
  • Tap on Add Channel to reinstall the channel again
  • Once the reinstallation is complete, you’ll find the channel added to the installed channels list

Launch the channel again and check if the overheating message has disappeared from the TV screen. You can also start streaming to confirm if the message reappears after some time. 

Get in Touch With TCL and Roku Support 

If none of the above solutions have helped fix the overheating issue and remove the warning message on your TCL Roku TV, you can try reaching out to TCL or Roku support for further assistance. The overheating issue is usually related to a hardware problem. While Roku supplies the software for TVs, TCL is majorly responsible for the hardware aspects. 

I’d recommend getting in touch with the TCL Customer Support Team with a detailed problem description including the TCL Roku TV model number, device ID, and other important details. You can contact the TCL support team via call or email based on your preference. If your TV is under warranty, TCL will pay for any repairs, replacement, or labor charges at an Authorized TCL Service Center. 

You can also opt to visit the Official Roku Support page regarding the overheating issue and go for agent-assisted support to get the best possible solution available. 

How to Identify if TCL Roku TV is Overheating? 

Usually, you may notice an overheating warning message stating, “Your device is overheating, For help visit:” on the TV screen.

However, in case the message doesn’t appear, there are a few alternative ways that can help identify the overheating issue on your Roku device or TV. These include the red light, manual check, and secret screen. 

Red Light

Except for the overheating message, your Roku device or TCL Roku TV may have a solid red light turned on that indicates an overheating issue. If the red light isn’t solid and keeps blinking, it’s an indication that your TV is receiving insufficient power. 

Manual Check

The most common yet effective way to identify if your TCL Roku TV is overheating is by carefully touching the back of the TV. If it feels too hot, it’s probably an indication that the TV is overheating. 

Open the Secret Screen

Most Roku TVs and devices have secret screens primarily hidden from users due to the excess information that may not be useful during general use. However, you can check the temperature of your Roku TV by opening the secret screen.

To open the secret screen, use the following remote code: 

  • Quickly press the Home button 5 times on your Roku remote
  • Now press the fast forward button followed by the pause button 
  • Continue by pressing the rewind and pause button 
  • Finally, press the fast-forward button to end the process
  • If the remote code is followed correctly, you should be able to see the secret screen that includes temperature, IP Address, and other information. 

Bonus Tip: Connect A Portable USB Fan to Your TCL Roku TV 

It may not be possible for you to change the TV location and install it in some other place for proper ventilation but you still want to get rid of the overheating issue. Generally, TVs aren’t actively cooled as there’s no spinning fan installed on them. If your TCL Roku TV is getting too hot, the best way out is to connect a Portable USB Fan to it. 

Follow these instructions to connect the USB fan to your TCL Roku TV: 

  • Plug the Portable USB Fan into the USB port of your TCL Roku TV
  • Angle it at the best position possible to cool down the back of your TV 
  • Turn the fan switch on and the setup is complete
  • Now, the fan will automatically turn on and off with the TV

Try using the TV after installing the fan and check if the overheating message is gone. A Portable USB Fan is likely to prevent your TV from overheating during extended hours of gaming or streaming. 

No More Overheating, Happy Streaming 

If you notice an overheating message on the top right corner of your TCL Roku TV, make sure that you don’t ignore it. If ignored, it may lead to hardware failure or damage to internal parts of your TV. 

Carefully unplug the power cable of your TV from the wall outlet and allow it to cool down for some time. This eliminates any risk of damage to the internal components of the TV. This method can also fix the overheating message if your Roku TV has been running constantly for a long period of time. 

Ensure that your TV is not directly exposed to sunlight and no vents are blocked. If possible, open the windows of the room and try to maintain a cooler room temperature. Another effective method to fix overheating issues is performing a System Restart on your TV. 

If you’re getting an overheating message while using a specific channel on your Roku TV, consider reinstalling the channel. You can also buy a Portable USB Fan to prevent your Roku TV from overheating.

Except for an overheating message, a solid red light can also indicate that your TV is overheating. Run your fingers on the back of your TV to get an idea of the TV’s temperature manually. For an exact temperature reading, open the secret screen by following a specific remote code on your Roku TV. 

Frequently Asked Questions 

Why is my TCL Roku TV overheating? 

Your TCL Roku TV might be overheating due to direct exposure to sunlight coming from the windows, or the absence of sufficient ventilation. Your Roku TV can also start overheating if it has been constantly running for a long time. Make sure that there are no electric appliances or gadgets placed below or on the side of the TV that may cause it to heat up. If possible, try to maintain a cooler room temperature by opening the windows and checking if the TV vents aren’t blocked. 

What happens when my Roku device overheats? 

If you notice an overheating message on your TV screen, it’s because your TV might have become too hot.  If you continue using your Roku TV even after the warning message is displayed, it can cause damage to the internal components of the TV. In some cases, the TV may cause audio drops and shut down suddenly.  

Carefully unplug the power cable from the wall outlet and allow your TV to cool down for at least 20 minutes. Make sure that you don’t ignore the warning message and immediately take some action to avoid the risk of extra damage. If the issue persists, consider getting in touch with TCL Support. 

What does the solid red light on my Roku device indicate?  

If the light on your Roku device is solid red, it indicates that your device is overheating. Carefully unplug it from the wall outlet and allow it to cool down. Make sure that you don’t have any other electrical appliances close to the device. Note that if the red light keeps blinking, it indicates that the Roku device is receiving insufficient power required to turn on and function properly. 

Additionally, if your Roku device is too close to the TV, consider getting a free HDMI extender to maintain a proper distance between your TV and Roku device. The extender facilitates sufficient ventilation and prevents the device from getting overheated with constant usage. 

How to fix an overheating message appearing while using HBO Max on TCL Roku TV? 

If you notice an overheating warning only while using the HBO Max channel, the best option is to reinstall the channel on your Roku TV. Once the HBO Max icon is highlighted, press the * button on your Roku remote. From the options menu, select the Remove option to uninstall the channel.

Now perform a System Restart on your Roku TV. After the TV restarts, go to the Channel Store on your Roku TV and search for the HBO Max icon. Add the channel and launch it to verify if the overheating message has disappeared. You can also stream the app for some time to check if the warning message reappears. 

About the author

Maria Chan, or MC, as we call her, is the genius girl-boss who gave up on her cushy silicon-valley job to grind it out with us. Her undying pursuit of wanting Zeebox to the best makes it very clear that she has no interest in running a generic tech-site.

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