I recently got an HBO Max subscription to enjoy exclusive TV shows on my Samsung 4K UHD Smart TV. All set and excited to catch up with my watch list, I tried to access the Samsung Smart Hub to install the HBO Max app on my TV.
“Unable to connect to the Samsung server. Check your network settings or try again later.”
This was unexpected as I could stream the HBO Max content on my smartphone without facing any network issues at all. Being sure about having no connectivity issues, I started searching for a solution online to fix the server error. Most discussion threads suggested making sure that the TV software is up to date.
I continued reading through some solution articles and relevant discussions on the Samsung community forum.
I fixed the server error on my Samsung TV in no time and also learned how to solve other issues related to the Samsung Smart Hub. Here’s how:
To fix “Unable to connect to the Samsung server” error, soft reset your Samsung TV. Press and hold the power button on your TV remote until the TV turns off and on again.
What is the Server Error on Samsung TV?
While watching any content on your Samsung TV, you may come across a server error message: “Unable to connect to the Samsung server. Please try again later.” The message also consists of an error code such as 100, 189, etc.
The server error usually indicates a network error on your Samsung TV. This implies that your TV is unable to connect to the Internet and it’s having trouble connecting to the Samsung server. However, in some cases, you may have a stable internet connection but this error message can still interrupt your streaming experience.
Soft Reset Your Samsung TV
Performing a soft reset on your Samsung TV shuts it down completely and reboots it. This ensures that all the background processes are stopped and corrupt cache files are erased. A soft reset is most likely to fix any minor bugs and technical glitches that may lead to the server error on the Samsung TV.
There are two main ways to soft reset your Samsung TV- Using the TV remote and unplugging the TV.
Using the TV Remote
- Press and hold the power button on your Samsung TV remote until the TV turns off and on again.
- The process should take up to 5 seconds
- Check if the server error is fixed now
Unplug your Samsung TV
- Unplug your Samsung TV from the power outlet
- Wait for at least 60 seconds to pass
- Meanwhile, press and hold the power button on your TV for 30 seconds
- Finally, plug the TV back in and the server error should be resolved
Reset Your Network on Samsung TV
Sometimes, your Samsung TV might have trouble connecting to the internet or the WiFi connection may not be working properly due to a technical glitch, try resetting your network.
- Press on the Source or Home button on your Samsung TV remote
- Navigate and click on Settings (gear icon) usually located on the bottom left side of the screen
- Go to General and select Network
- Click on Reset Network and confirm
This process will restore Network settings back to factory defaults. Connect your TV to the home network again and check if the server error is fixed now.
Reset Your WiFi Router
Make sure that your network connection is stable and that the internet is working properly. To verify if there are no issues related to the internet, perform a speed test on a different device such as your smartphone or laptop.
You can also try using any streaming app that requires high-speed internet such as YouTube or Netflix. In case you come across any network issues, reset your WiFi router:
- Unplug your router from the power outlet
- Wait for about 30 seconds and then plug it back in
- Connect your Samsung TV to the WiFi router again and check if the server error is resolved
Sign Out of Your Samsung Account
If you’re getting a server error message while trying to download or launch any app from the Samsung Smart Hub, try signing out and signing back into your Samsung account.
- Go to Settings and open the General tab
- In the General settings, click on Samsung Account and select My Account
- Using the TV remote, select your account and click Sign Out
- Restart your TV and go to the Samsung Account section in Settings
- Sign back into your Samsung account by entering the account details and try using Smart Hub again
- The server error should be fixed now
Update The Samsung TV Software
Outdated TV software can lead to connectivity issues, app crashes, black screen issues, etc. Ensure that your Samsung Smart TV is running on the latest software version.
Follow the instructions to check if your Samsung TV software is up to date:
- Press the Home button on your TV remote
- Navigate to the TV Settings
- Scroll down and select Support
- Now select Software Update
- Select Update Now and wait for the TV to check if any software update is available
- If available wait for the update to download and install on your TV, then select OK
- Check if this has fixed the server error or not
Reset Samsung Smart Hub
Resetting the Samsung Smart Hub deletes all app data and account information saved on your Samsung TV. All Smart Hub settings are reverted back to factory defaults. This can help solve the server error if it’s related to a third-party application installed on your Smart TV. Additionally, resetting Smart Hub can also solve other issues related to app installations, slow loading, or other random glitches.
Note that resetting the Smart Hub will log you out of your Samsung Account and other applications as well.
Follow these steps to reset Samsung Smart Hub:
- Press the Home button on your TV remote and select Menu
- Go to Settings and open All Settings
- Navigate to Support and select the Device Care option
- Select the Self Diagnosis option available at the bottom of your TV screen
- Finally, choose Reset Smart Hub and enter the PIN as 0000 (this is the default value)
Note: The process of resetting the Smart Hub on older Samsung TV models may vary. Refer to your TV manual or visit the official Samsung website for precise instructions on how to reset Smart Hub on your TV model.
Get Your Samsung TV Back Online
The “Unable to connect to the Samsung server” error message indicates that your Samsung TV is facing network issues while trying to connect to the internet. This error may arrive while you’re streaming any content or downloading an app via Smart Hub on your TV.
The best way to fix a server error on Samsung TV is to perform a soft reset on it. Press and hold the power button on your TV till it turns off and on again. Alternatively, unplugging the TV for 30 seconds before plugging it back in can also help fix the error.
To verify if your internet is working properly, try running a speed test on any other device or use apps that require a stable network connection. In case you notice some network issues, try restarting your WiFi router. Ensure that your Samsung TV software is up to date by going to the Software Update option available in the Support tab of the TV settings.
Other possible fixes include signing out and signing back into the Samsung account and resetting the Samsung Smart Hub. As a last resort, I’d recommend resetting the Samsung Smart Hub which deletes all app data and logs you out of all accounts to fix any technical glitches or issues caused by third-party applications.
Frequently Asked Questions
What does “Unable to connect to the Samsung server” mean?
“Unable to Connect to Samsung Server” is an error message that appears when your Samsung device is unable to establish a connection to the Samsung server. You may come across this error while trying to install apps or streaming any content on your Samsung Smart TV. This error can occur due to various reasons such as network connectivity issues, technical glitches, or outdated software.
How to fix the “Unable to connect to the Samsung server” error?
A: To fix the “Unable to Connect to Samsung Server” error, you can try various troubleshooting steps such as checking your network connection, restarting your device, clearing the cache and data of the Samsung apps, updating your software, or resetting the Samsung Smart Hub. The best way to help solve any server errors on Samsung TV is by performing a soft reset on it. You can either use the power button on your TV remote or unplug it for at least 30 seconds.
How do I check my network connectivity to fix the “Unable to connect to the Samsung server” error?
To check your network connectivity, you can try performing an internet speed test on other devices such as smartphones or laptops. Also, try using some other apps to check if there are no buffering issues or slow internet connectivity issues. You can also try restarting your modem or router, or resetting the network settings on your TV.
Can a third-party app cause the “Unable to connect to the Samsung server” error?
Yes, a third-party app can cause the “Unable to Connect to Samsung Server” error if it is interfering with the Samsung server’s connection. Try uninstalling any recently installed third-party apps to see if that resolves the issue. These mostly include ad-blockers or VPN applications.