I’ve owned a Vizio M-Series 55″ Smart TV for over a year and love catching up with the best episodes of Friends after dinner on it. Last night too, after enjoying Monica and Chandler’s wedding episode, I dozed off.
The next morning, when I turned on my TV, it was stuck on the logo screen for over 10 minutes. I randomly pressed the remote buttons and even restarted the TV after switching it off again but it still wasn’t responding at all.
Hoping to find a solution, I started reading through online forums and came across relevant discussion threads for similar issues. A lot of folks had to replace the EEPROM of their Vizio TV to get rid of the stuck on logo screen issue.
I finally got my Vizio TV up and running perfectly in no time without having to go for any hardware replacement. Here’s how:
If your Vizio TV is stuck on logo, perform a power cycle on it. Unplug the TV from the power outlet. Wait for about 60 seconds. Press and hold the power button for at least 30 seconds. Plug the TV back in.
Power Cycle Your Vizio TV
If your Vizio TV is stuck on logo or a boot loop, the most effective way to fix it is by performing a power cycle. A power cycle closes all background processes and running applications. It also removes build-up cache and fixes minor bugs that may lead to black screen or stuck on logo issues.
Follow these instructions to power cycle your Vizio TV:
- Unplug your Vizio TV from the power outlet
- Keep it unplugged for about 60 seconds
- Make sure to press and hold the TV power button for at least 30 seconds
- Once done, plug the TV back in
- Check if the TV starts working properly now
Pressing and holding your Vizio TV’s power button is important to drain any excess charge remaining on the TV.
In case you’re not able to locate the physical power button on your Vizio TV, follow this guide to find it:
For Newer Vizio TVs (Made After 2015)
- The power button on newer Vizio TVs is located in the lower right corner at the back side of the TV.
- Run your fingers around the lower right corner of the back of the TV to find it
- The topmost button is the power button of your TV
- Note that it is situated exactly below the HDMI ports
For Older Vizio TVs (Made Before 2015)
- The power button on older Vizio TV models is usually located on the bottom left corner of the frame that runs around the screen called a bezel
- On some older models, the power button can be found on the backside of the bezel on either side. If possible, tilt your TV on the right or left side and examine the bezel to find a set of buttons
Inspect the Power Source & Cable
In case the power source you’re using to turn on the TV is faulty, there may be power alteration that can cause your Vizio TV to be stuck on the logo screen.
Firstly, ensure that the power cable is securely connected to the wall outlet or power source. I’d recommend removing the power cord and cleaning it using a cloth to remove any dust or dirt accumulated on the cord. Plug the cable back in and ensure that the connection is firm. Try to turn the TV on again.
As mentioned earlier, it’s possible that the power socket is faulty. In that case, try using an alternative socket if available. You can also plug in a different electronic device and check if the primary socket is working properly.
Check The HDMI Cable
Vizio TV can get stuck on the logo if the HDMI Cable is not connected properly. It’s possible that the cable connection might have gone loose if you’ve recently moved your TV.
To fix any issues due to loose connection, try unplugging the HDMI Cable from your TV and source device (cable box, streaming device, etc.). Now reverse the ends and plug it back in from both sides. Ensure that the connection is tight and the cable is properly snugged into the TV port.
Additionally, inspect the HDMI cable for any visible defects or damage. You can also use a different high-quality HDMI cable and check if it helps fix the issue.
Factory Reset Your Vizio TV
If none of the above solutions helped fix the issue and your Vizio TV is still stuck on logo, try factory resetting it.
Note that a factory reset will delete all applications, app data, user information, and settings on your Vizio TV. You’ll have to reinstall all downloaded applications and log into your accounts again.
Thus, it’s better to try all the above solutions before going for a complete factory reset.
As you can’t access the TV settings directly, there are two alternative ways to factory reset it:
- Via physical TV buttons
- Via Vizio TV remote
Factory Reset Guide: Via Physical TV Buttons
- While the TV is turned on, press and hold the input and volume down buttons located at the back side of your TV
- Wait for a message to pop up asking you to press and hold the input button for over 10 seconds to reset the TV to factory defaults
- Now, press and hold the input button as directed
- Your TV should start factory resetting and will reboot automatically
- Check if the stuck-on logo issue is fixed after the factory reset is complete
Note: This method is only applicable to Vizio SmartCast TVs.
Factory Reset Guide: Via Vizio TV Remote
- Turn off your Vizio TV but leave it plugged in
- Now hold both the CH+ and CH- buttons on your TV remote
- While holding the channel buttons, press the Power button and release it
- Now release the CH+ and CH- buttons and press the Menu button on the remote
- The TV should now turn on with an “F” written in the bottom right corner to indicate the factory setup screen
- Press and hold the Menu button for a few seconds
- The service menu should appear on the screen
- Finally, navigate to the Factory Reset option
- Follow the on-screen instructions to complete the factory reset
Replace the EEPROM
EEPROM stands for Electrically Erasable Programmable Read-only Memory. It’s a type of Read-only Memory (ROM) that stores temporary information related to the TV state information such as current TV settings, previous input source, etc. The EEPROM holds information related to a specific TV and varies based on the TV model.
The EEPROM allows you to review or delete saved information on your TV. A faulty EEPROM can lead to several issues on your Vizio TV such as stuck on logo, stuck on boot loop, etc. The best option to get rid of these issues is to replace the EEPROM on your Vizio TV.
You can get in touch with Vizio Support to get information about the compatible EEPROM based on your TV model. Make sure that you check the model number of your Vizio TV in the product description before placing the order.
I’d recommend hiring a professional to replace the EEPROM on your Vizio TV to avoid any damage during the replacement.
In case you decide to replace the EEPROM yourself, here’s a detailed guide on it:
- After unplugging your Vizio TV, remove the back cover and main board from the chassis
- Locate the component on the board
- Removing the original EEPROM from the board may take some time especially if the EEPROM that you are removing has a heatsink next to it
- Using some solder wick, clean up the remaining solder on the pads
- Use some isopropyl alcohol (if available) and a brush to clean the pads
- Align the replacement EEPROM and be sure the small circle on the EEPROM (pin 1) is located near the 1 on the board
- Hold the EEPROM to the board with tweezers, and apply some flux to one side of it.
- Now, put some solder on the tip of your iron, and then run the over the legs on EEPROM, to secure it to the board
- Repeat these steps on the other side of the EEPROM
- Finally, install the main board back into the TV
- Your Vizio TV should be up and running perfectly now
Reach Out to Vizio Support
If nothing helped fix your Vizio TV stuck on logo till now, consider getting in touch with the customer support team at the Vizio Support Page. You can connect with an authorized Vizio expert via live chat, message, or call based on your preference.
Provide a detailed problem description with important details such as your Vizio TV model number, required images, etc. In case your Vizio TV is under warranty, you can claim it and opt for a repair service as well in case of a potential hardware issue.
Say Goodbye To The Frozen Logo Screen
There may be several reasons why your Vizio TV is stuck on the logo screen including a faulty power source, loose connections, faulty power or HDMI cable, or an EEPROM issue.
The best way to fix your Vizio TV if it’s stuck on logo or stuck on boot loop is to power cycle it ensuring that you press and hold the power button of the TV for at least 30 seconds.
Carefully inspect the power outlet and check if it is working properly by plugging in a different electronic device. You can also use a different power outlet if available. Check if there are any loose connections or damaged cables and try reconnecting the HDMI and power cables from both ends.
Even after applying these troubleshooting methods, if your Vizio TV is still stuck on logo, it’s likely that the EEPROM (Electrically Erasable Programmable Read-only Memory) on your TV is faulty. In that case, I’d recommend seeking professional help and getting the EEPROM replaced with a working one.
Frequently Asked Questions
How do you unfreeze a Vizio TV?
To unfreeze a Vizio TV, you can try the following steps: unplug the TV from the power source, wait for 30 seconds, and then plug it back in. If this doesn’t work, try resetting the TV to its factory settings by pressing the Menu button on your remote, going to System Reset, and then selecting Full System Reset.
Why is my Vizio TV stuck on the logo screen?
A Vizio TV may get stuck on the loading screen due to software issues, firmware updates, faulty power source, loose connections, or other technical problems.
You can try resetting the TV to its factory settings using the physical buttons, or unplugging the TV from the power source while holding the power button for at least 30 seconds. If this helps fix the issue, try checking for software updates on your Vizio TV to get rid of such technical glitches or software issues due to outdated TV software.
How do you fix a stuck TV logo?
To fix a stuck TV logo, you can try resetting the TV to its factory settings, unplugging the TV from the power source, and checking for any available firmware updates. You can also try connecting the TV to a different source, such as a different HDMI cable or a different device, to see if the issue is with the source or the TV.
What is Vizio TV black screen of death?
The Vizio black screen of death refers to a situation where the TV screen is black and unresponsive, and the TV is unable to function normally. This issue can be caused by various factors, including hardware failures, software glitches, or power problems.
How do I permanently fix the black screen of death?
To permanently fix the black screen of death on a Vizio TV, you can try resetting the TV to its factory settings, unplugging the TV from the power source, and checking for firmware updates. If these steps don’t work, you may need to have the TV serviced by a professional repair service or replaced if the issue is related to hardware failure.