If you use Hulu on Windows 10 or 11, you might have come across an issue with Hulu where you receive an error message stating that “Your account does not have access to the Hulu application.”
I came across it a couple of days back and I was pretty baffled since I’ve been using the app on my laptop without any issues thus far.
I tried closing the app and opening it again, but it still gave me the same error. I even tried logging out and back into the app but it still didn’t work.
Eventually, I found a solution that worked for me after quite a bit of research and reading through various forums.
If “your account does not have access to the Hulu application,” there are a few reasons for this. This includes an inactive Hulu account, an inactive subscription, incorrect login credentials, or an outdated app version.
Why Can’t You Access Hulu on Windows?
There could be several reasons why you’re seeing this error message on your Windows 10 or 11 device.
Inactive Hulu Account
If your Hulu account is inactive, you won’t be able to access the service or the Hulu app.
Make sure your Hulu account is still active. If you’ve not used it for a while, your account might be inactive and you’ll need to contact Hulu support to get it reactivated.
If you haven’t used your account for more than a year or so, your account might have also been cancelled entirely, so you’ll need to create a new account.
If your Hulu subscription has expired, you won’t be able to access the service or the Hulu app.
Ensure you’ve renewed your subscription. This can happen if you haven’t set up an auto payment.
If you’re using incorrect login credentials, you won’t be able to access your Hulu account or the Hulu app.
This might be the case if a friend or family member used another Hulu account on your device. Make sure you’re using your login credentials and you’ll be good to go.
Outdated App Version
If you’re using an outdated version of the Hulu app, it may not be compatible with the latest updates and features of the service.
You can visit the Microsoft Store on Windows 10 and 11 to check if there are any updates for the app.
While the issues and fixes mentioned above are solely related to the Hulu app, the fixes mentioned in this section are for your PC or laptop.
If you use a VPN, it might be the reason why you can’t access the Hulu app.
Hulu has a strong policy against using VPNs to access their services, so if you do have one installed, I’d recommend turning it off while using Hulu.
However, if you still want to use a VPN, I personally use Surfshark, but you can use NordVPN or ExpressVPN to access Hulu content even via VPN.
While most people nowadays tend to use Windows’ built-in antivirus software, there are users with third party antivirus software as well.
Irrespective of which antivirus software you use, more often than not, these apps will prevent some apps from accessing the internet.
This is called a Firewall, and you can workaround this by following the steps below.
- On Windows 10/11, type ‘Settings’ into the search bar and click on it.
- Click on ‘Privacy & Security’ on the bottom of the left hand side.
- From the right hand side, click on ‘Windows Security.’
- Then click on ‘Firewall & Network Protection’
In the bottom of this window, you’ll see the option ‘Allow an app through firewall.’ Click on this and you’ll see a new window open with a list of apps on your PC.
Click on ‘Change Settings’ on the top right and scroll through the list of installed apps till you find Hulu and make sure the checkbox for ‘Private’ and ‘Public’ is marked.
Hulu should work without any issues now since the app won’t be restricted by Windows Firewall.
If you’re using a third party service like Norton or 360 Total Security, you can check the online manuals to find out how to let apps through the firewall.
If none of the reasons stated above apply to you, there might be a bug with the Hulu app that’s preventing you from accessing it.
You can fix this by deleting the app and reinstalling it.
Type ‘Hulu’ into the search bar on Windows 10/11. Right click on the app and hit uninstall.
Once the app is deleted, go back to the ‘Microsoft Store’ and redownload the app.
This should fix any bugs or issues with the app and you’ll be able to access your content once you login.
If you’re still unable to access the Hulu app on your PC or laptop, you’ll need to contact Hulu’s customer support team.
Let them know the issue and they’ll be able to figure out why the app isn’t working by checking out the error logs on their end.
You can also check on Hulu’s twitter page if they have any outages or server issues that might be causing the issue.
If there is a server outage, it’s best to wait it out and check back on Hulu’s twitter handle for updates.
Get Back to Binge-Watching on Hulu
Once you’re able to access Hulu on your Windows 10/11 device, there are plenty of great shows to explore.
If you’re in the mood for some drama, check out “The Handmaid’s Tale” or “Little Fires Everywhere”.
If you prefer comedy, “Brooklyn Nine-Nine” and “Parks and Recreation” are both great options.
And if you’re a fan of reality TV, “The Bachelor” and “Love Island” are sure to keep you entertained.
With a little troubleshooting and some great shows to choose from, you’ll be enjoying Hulu on your Windows 10/11 device in no time.
Frequently Asked Questions
Why is my Hulu app freezing or crashing on my Windows 10/11 device?
There could be several reasons why your Hulu app is freezing or crashing on your Windows 10/11 device, such as an outdated app, poor internet connection, or interference from VPN or antivirus software.
Try updating the app, checking your internet connection, and disabling any VPN or antivirus software to resolve the issue.
How can I fix audio or video sync issues on Hulu?
Audio or video sync issues on Hulu can be caused by various factors such as a poor internet connection, outdated browser or app, or outdated equipment. Restarting your modem and router, clearing your browser cache and cookies, or updating your browser or Hulu app can resolve the issue.