I’ve been using the YouTube TV app a lot over the past few months as they’ve added a lot more content.
Earlier this week, I was using the app and watching the news when the app suddenly crashed.
I tried opening the app again, but this time it crashed immediately.
I restarted my TV and tried checking my network to make sure it was fine, and it was. So, I couldn’t figure out what was causing the issue.
After reading through some forums and checking out a few videos that people had put up, I was able to figure out what was causing the issue for me.
If the YouTube TV app isn’t working on your Samsung TV, you’ll need to check if there is an app or TV firmware update available. Once you’ve updated the app and TV firmware, the app should run without any issues.
Update the YouTube TV app
The most common reason for the YouTube TV app not working is because it needs to be updated.
If you have YouTube TV pre-installed with your Samsung Smart TV, then you’ll need to check if there is a firmware update for your TV.
This is because the pre-installed version of YouTube TV is directly tied to the operating system, and for these models of Samsung TV, there is no separate app store.
If you don’t see an update for your firmware, it probably means your TV is too old and there is no longer firmware support available.
For modern Samsung Smart TVs where you have downloaded YouTube TV from the app store, check the app store if there is an update available.
In most cases, simply updating the app will fix any issues with the app misbehaving or not working properly.
Update Samsung TV Software (Tizen OS)
Apart from updating the YouTube TV app, I’d also recommend checking if you have a firmware update for your system.
These updates ensure your Samsung TV and downloaded apps run smoothly, so it’s best to stay updated to the latest firmware.
You can update your Samsung TV in two ways:
Update Via Wi-Fi
- Press the ‘Home’ button on your Samsung TV remote and click on ‘Settings.’
- Navigate down to ‘Support’ and click on ‘Software Update.’
- Now click ‘Update Now.’
The update should automatically start downloading and installing. Once it’s done, the TV will restart automatically.
Update Via USB
If you don’t have network access at the moment or face issues downloading the update, you can always install the update via a USB drive.
You can do this by following these steps:
- Go to the support section on Samsung’s website and search for your TV model.
- If there is a new update available, it will be listed in the ‘Manuals and Downloads’ section for your TV model.
- Download the file to your PC and extract the zip folder.
- Transfer the extracted folder to a USB without renaming the file.
- Plug the USB into your Samsung TV and go to ‘Settings’>>’Support’>>’Software Update’ and click ‘Update Now.’
The TV will automatically detect the USB and ask if you want to install updates from the drive. Click ‘Ok’ and wait for the installation to complete.
After it’s completed the TV will reset and your firmware is now updated.
Factory Reset your Samsung TV
If you are already on the latest TV firmware and you’ve updated your apps but still face issues with YouTube TV, you might need to factory reset your TV.
There might be a bug or a corrupted file that is preventing your TV or apps from behaving properly, so a factory reset will delete the firmware and reinstall it from scratch.
To factory reset your TV:
- Press the ‘Home’ button on your TV remote and select ‘Settings.’
- Go to the ‘Support’ tab and then ‘Device Care’ and click on ‘Self Diagnosis.’
- From here, select ‘Reset’ and enter the pin 0000 if you haven’t already set a pin.
You’ll see an on-screen prompt to confirm the factory reset. Click ‘Ok’ and it will take a few mins for your device to reinstall the firmware and reboot.
Please note that you’ll have to download and re-enter login details for any apps that you used to use before.
Contact Samsung Support
If nothing works, you’ll have to contact the Samsung TV Customer Support team and let them know your issue.
Whether it’s a hardware or a software issue, they should be able to diagnose it and come up with a solution.
Additionally, if your Samsung TV is still under warranty, I’d recommend just getting it replaced.
Enjoy Smooth YouTube TV Streaming on Your Samsung TV
As always, make sure your TV and apps are always updated to their latest versions to keep everything running well.
Apart from this, you can also opt to clear out cache every so often to keep system performance up.
You can do this by going to ‘Settings’>>’Support’>>’Device Care’>>’Manage Storage.’ Select the Youtube TV app, click ‘View Details,’ and you’ll see an option labeled ‘Clear cache.’
By following these steps you should have YouTube TV working without any issues and it shouldn’t take you more than twenty minutes.
Frequently Asked Questions
Why is the YouTube TV app crashing as soon as I open it?
This is happening because there might be an app or TV firmware update that hasn’t been installed. Install the updates and the app should work without any issues.
How can I reset YouTube TV on my Samsung smart TV?
To reset the YouTube TV app, navigate to ‘Settings’>>’Support’>>’Device Care’>>’Manage Storage.’ Select the YouTube app and click ‘View Details.’ From here, ‘Clear data’ and ‘Clear cache’ to reset the app.
